RETURNS, REPAIR AND EXCHANGES

Returns, Repairs & Exchanges

Returns & Exchanges

I want you to love your piece. If you’ve purchased a ready-to-ship jewel and it’s not quite right, I’m happy to offer a refund, exchange or credit note within 14 days of purchase. The jewel must be in original and unworn condition, and I reserve the right to inspect the piece upon return before granting a return. Due to hygiene restrictions, I cannot accept any earrings for return.

Please note:

• Items must be unworn, in original condition, and returned with their packaging.

• Shipping costs are non-refundable.

• Customers are responsible for return postage.
  

• Earrings cannot be returned due to hygiene reasons

Final Sale Items:
The following pieces are final sale and cannot be refunded, returned or exchanged:
– Made to Order
– Bespoke
– One of a Kind
– Reduced price items

Ring Resizing

Some rings can be resized up or down slightly — but not all.
Please get in touch before purchase to check if resizing is possible for your chosen style.

• Standard resizing: $100

• Rings with pearls or opals: $250 (due to their delicate nature)

Repairs

All pieces are made with care and intended to last. If your jewel ever needs a little attention, I offer repairs for reasonable fees depending on the issue.

Email info@adahodgson.com with a description and photo, and I’ll guide you through the next steps.