RETURNS AND EXCHANGES
RETURNS + REPAIR
Great care is taken to ensure your jewellery piece is of the highest quality. If you find your piece to have a manufacturing fault I am are happy to offer a repair, replace or credit note for the item within 6 months of date of purchase. This does not include items that have been damaged due to general wear and tear or misuse. Please see care guide for detailed jewellery care. I reserve the right to assess the piece before offering a repair. Repair items must be returned via Australia Post with signature on delivery at your expense and ensure to include a prepaid satchel inside for return postage. Please return your piece in the original packaging to ensure it does not get damaged in the post.
Address parcel to
The Nicholas Building
503/37 Swanston St
Returns or refunds for change of mind as all pieces are made to order. Please choose carefully and ensure to get in touch if you have any further questions about the piece prior to purchase.
Please decide carefully on your special piece, as all pieces are made to order, I do not offer exchange.
Not all pieces can be resized so please get in touch before purchasing and I can send you a free at home sizing kit. I offer the first resize of your ring for free but you incur the fee of return postage and re-shipping costs. Please post your item in original and secure packaging and include a prepaid express post bag with signature on delivery. Subsequent resizes will incur a fee which varies depending on the piece.
Should you require your piece to be re-plated, get in touch, I'm only too happy to help! Specific times and fees will be discussed via email, as it is dependent on your needs.
I hope you enjoy your jewellery item for life, so do get in touch via firstname.lastname@example.org with enquiries and I hope to be able to help you. x