SHIPPING AND HANDLING
Processing times
All jewellery available is in stock and ready to ship! Please allow up to four business days after purchase for your order to be carefully packaged and on the way to you.
Domestic Shipping (Australia Wide)
Domestic orders are shipped via Australia Post express with insurance. All orders over $1000 automatically have signature on delivery.
Orders are processed Monday through Friday. You will receive tracking information when your order has been dispatched.
Express shipping Australia wide is free on all orders over $500 AUD.
Signature on delivery is available at checkout for $2.95 and is recommenced.
All orders under $500 have a $10 express shipping fee and $12.95 for signature on delivery.
Please note we do not ship on weekends or Australian public holidays. Tracking and postage details will be communicated via email at the time of postage.
Domestic parcels should be received within 1-4 days of shipping to metropolitan areas, and 2-7 for rural areas.
International
International orders are shipped via Australia Post express with insurance. All orders over $1000 automatically have signature on delivery.
Express shipping via Australia Post is free for all orders over $1000 AUD
Express shipping via Australia Post is $50 for all orders under $1000 AUD
All international orders are shipped via Australia Post Registered International Express with tracking.
Customs taxes and duties
There are no customs taxes or duties for shipping to Australia.
Customs taxes and duties are not the responsibility of Ada Hodgson, please check your countries specific policies before purchasing to an overseas address.
- You will be liable to pay local taxes and duties upon receipt of your order, for which Ada Hodgson Pty Ltd cannot accept liability.
- Please note that your local customs agency may hold your order until duties, taxes, and fees are paid, resulting in a delay in delivery.
- The refusal of payment of such fees causes a complete cancellation of the order.
- Transportation and customs clearance costs associated with a cancellation will be deducted from the amount refunded to you.
- Import duties and taxes are not included in the product's prices or shipping and handling costs. These charges are the buyer’s responsibility, as we only charge your order's transportation fee. You may check with your country’s customs office to determine if there will be additional costs.
Shipping Notes
All Ada Hodgson jewellery pieces are carefully handmade in my Melbourne studio and are individually packaged, ready for gifting!
Because of the handmade nature of the work, pieces will vary slightly from the ones pictured. This means your piece is entirely unique. To ensure the safe delivery of your order we use the Express Post service with Australia Post. Please ensure the shipping address you specify is current, valid and secure. Ada Hodgson Pty Ltd cannot be held responsible if incorrect details are given or your postal slip is stolen.